ABOUT THE ROLE:

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfolio of enterprise-level government agency customers to develop comprehensive Account Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, ensuring customer satisfaction, and facilitating customer loyalty at scale. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers’ success.

Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public.

Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our enterprise customers in the Gov Tech industry.

RESPONSIBILITIES:

• Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
• Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization.
• Develop 3-5 year strategic agency plans in partnership with customers, aligned to Accela’s product roadmap and the agency’s long-term goals.
• Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness.
• Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal outcomes, and driving retention through consistent value attainment.
• Partner closely with Sales to identify, develop, and advance upsell and cross-sell opportunities within the enterprise portfolio.
• Build and maintain KPI dashboards and deliver compelling data stories that communicate customer progress, outcomes, and Accela’s impact to both internal and customer stakeholders.
• Benchmark customer outcomes against industry peers and best practices, helping customers understand their performance and identify areas for improvement.
• Identify AI use cases specific to each customer’s workflows and track AI feature adoption as a key health and engagement signal.
• Leverage AI tools and capabilities to scale customer success activities across a large portfolio without sacrificing quality of engagement.
• Develop, implement, and track goals using the Objective and Key Results (OKR) framework.
• Advocate for customer needs within the organization through formal Voice of the Customer (VoC) processes, ensuring enterprise feedback directly influences product and service development.
• Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams.
• Identify and develop peer reference opportunities and partner with Marketing to develop case studies that turn healthy accounts into advocates.
• Manage escalations end to end, owning the escalation path from intake through resolution.
• Mentor and provide informal leadership to CSM teammates, sharing enterprise best practices and success methodologies across the team.

REQUIRED QUALIFICATIONS:

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2+ years in an enterprise or senior CSM capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, reporting, and driving customer outcomes across a large portfolio.
• Proven ability to develop and execute enterprise-level customer success strategies, account plans, and multi-year strategic plans.
• Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences.
• Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts.
• Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business.
• Experience partnering with Sales on upsell and cross-sell motions within an enterprise customer portfolio.
• Familiarity with AI tools and the ability to identify and track AI use cases and adoption within customer workflows.
• Willingness and ability to travel regularly for on-site customer engagement.

DESIRED QUALIFICATIONS:

• Knowledge of the Accela Civic Platform and its applications.
• Experience with OKR frameworks and enterprise customer results strategies.
• Experience benchmarking customer outcomes and communicating performance against industry peers.
• Experience developing customer references, case studies, or participating in customer advisory boards (CABs).
• Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks.
• Experience leading or mentoring CSM teammates in an informal leadership capacity.
• Ability to thrive in a dynamic, fast-paced environment while managing competing priorities across a large portfolio.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $125,000 - $150,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE:

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfolio of enterprise-level government agency customers to develop comprehensive Account Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, ensuring customer satisfaction, and facilitating customer loyalty at scale. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers’ success.

Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public.

Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our enterprise customers in the Gov Tech industry.

RESPONSIBILITIES:

• Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
• Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization.
• Develop 3-5 year strategic agency plans in partnership with customers, aligned to Accela’s product roadmap and the agency’s long-term goals.
• Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness.
• Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal outcomes, and driving retention through consistent value attainment.
• Partner closely with Sales to identify, develop, and advance upsell and cross-sell opportunities within the enterprise portfolio.
• Build and maintain KPI dashboards and deliver compelling data stories that communicate customer progress, outcomes, and Accela’s impact to both internal and customer stakeholders.
• Benchmark customer outcomes against industry peers and best practices, helping customers understand their performance and identify areas for improvement.
• Identify AI use cases specific to each customer’s workflows and track AI feature adoption as a key health and engagement signal.
• Leverage AI tools and capabilities to scale customer success activities across a large portfolio without sacrificing quality of engagement.
• Develop, implement, and track goals using the Objective and Key Results (OKR) framework.
• Advocate for customer needs within the organization through formal Voice of the Customer (VoC) processes, ensuring enterprise feedback directly influences product and service development.
• Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams.
• Identify and develop peer reference opportunities and partner with Marketing to develop case studies that turn healthy accounts into advocates.
• Manage escalations end to end, owning the escalation path from intake through resolution.
• Mentor and provide informal leadership to CSM teammates, sharing enterprise best practices and success methodologies across the team.

REQUIRED QUALIFICATIONS:

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2+ years in an enterprise or senior CSM capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, reporting, and driving customer outcomes across a large portfolio.
• Proven ability to develop and execute enterprise-level customer success strategies, account plans, and multi-year strategic plans.
• Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences.
• Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts.
• Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business.
• Experience partnering with Sales on upsell and cross-sell motions within an enterprise customer portfolio.
• Familiarity with AI tools and the ability to identify and track AI use cases and adoption within customer workflows.
• Willingness and ability to travel regularly for on-site customer engagement.

DESIRED QUALIFICATIONS:

• Knowledge of the Accela Civic Platform and its applications.
• Experience with OKR frameworks and enterprise customer results strategies.
• Experience benchmarking customer outcomes and communicating performance against industry peers.
• Experience developing customer references, case studies, or participating in customer advisory boards (CABs).
• Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks.
• Experience leading or mentoring CSM teammates in an informal leadership capacity.
• Ability to thrive in a dynamic, fast-paced environment while managing competing priorities across a large portfolio.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $125,000 - $150,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE:

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfolio of enterprise-level government agency customers to develop comprehensive Account Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, ensuring customer satisfaction, and facilitating customer loyalty at scale. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers’ success.

Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public.

Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our enterprise customers in the Gov Tech industry.

RESPONSIBILITIES:

• Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
• Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization.
• Develop 3-5 year strategic agency plans in partnership with customers, aligned to Accela’s product roadmap and the agency’s long-term goals.
• Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness.
• Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal outcomes, and driving retention through consistent value attainment.
• Partner closely with Sales to identify, develop, and advance upsell and cross-sell opportunities within the enterprise portfolio.
• Build and maintain KPI dashboards and deliver compelling data stories that communicate customer progress, outcomes, and Accela’s impact to both internal and customer stakeholders.
• Benchmark customer outcomes against industry peers and best practices, helping customers understand their performance and identify areas for improvement.
• Identify AI use cases specific to each customer’s workflows and track AI feature adoption as a key health and engagement signal.
• Leverage AI tools and capabilities to scale customer success activities across a large portfolio without sacrificing quality of engagement.
• Develop, implement, and track goals using the Objective and Key Results (OKR) framework.
• Advocate for customer needs within the organization through formal Voice of the Customer (VoC) processes, ensuring enterprise feedback directly influences product and service development.
• Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams.
• Identify and develop peer reference opportunities and partner with Marketing to develop case studies that turn healthy accounts into advocates.
• Manage escalations end to end, owning the escalation path from intake through resolution.
• Mentor and provide informal leadership to CSM teammates, sharing enterprise best practices and success methodologies across the team.

REQUIRED QUALIFICATIONS:

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2+ years in an enterprise or senior CSM capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, reporting, and driving customer outcomes across a large portfolio.
• Proven ability to develop and execute enterprise-level customer success strategies, account plans, and multi-year strategic plans.
• Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences.
• Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts.
• Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business.
• Experience partnering with Sales on upsell and cross-sell motions within an enterprise customer portfolio.
• Familiarity with AI tools and the ability to identify and track AI use cases and adoption within customer workflows.
• Willingness and ability to travel regularly for on-site customer engagement.

DESIRED QUALIFICATIONS:

• Knowledge of the Accela Civic Platform and its applications.
• Experience with OKR frameworks and enterprise customer results strategies.
• Experience benchmarking customer outcomes and communicating performance against industry peers.
• Experience developing customer references, case studies, or participating in customer advisory boards (CABs).
• Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks.
• Experience leading or mentoring CSM teammates in an informal leadership capacity.
• Ability to thrive in a dynamic, fast-paced environment while managing competing priorities across a large portfolio.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $125,000 - $150,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

Headquarters: United States (Remote)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

We’re especially excited to hire someone based in the ET Timezone, where we’re looking to grow our presence.

About the Team

The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools. 

Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.

About the Role

As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.

As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.

You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes

What you’ll do

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
• Introduce new opportunities to expand usage and optimize client experiences
• Use internal tools to monitor customer health, usage metrics, and progress
• Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
• Identify expansion opportunities and negotiate and close renewals
• Deliver account reviews and information around trends to leadership and cross functional teams
• Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
  
  

What you bring

• Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
• Easily builds rapport with customers and team members
• A proven track record of expansions and renewals
• Process-driven and analytical
• Can identify and communicate trends in their book of business
• Strong written and verbal communication skills
• Ability to breakdown and communicate technical terminology in a non-technical manner  
• A passion for delivering the quality level of service
• Natural curiosity and enthusiasm
• A team-focused, collaborative instinct 
• Flexible, open to change, and a sense of humor never hurts!

Extra awesome:

• You’re excited about the tools
• Time and work management skills to prioritize customer engagements and requests
• Previous experience working in a fast-paced organization

 

No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way. Pay range$65,000—$95,000 USD

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

To apply: https://weworkremotely.com/remote-jobs/typeform-customer-success-manager

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale.

Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale.

This role is based remotely in Toronto, Canada.

In this role, you will:

• Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.

• Become a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.

• Serve as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows.

• Take learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams.

• Drive operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience.

• Provide occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.

You might thrive in this role if you:

• Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Polished enterprise communication and are calm with high-stakes customers during live incident calls.

• Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.

• Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed.

• Have a bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Job Title: Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

Company: Snapsheet

Job Location: Remote (See geographic restrictions below)

Job Type: Full Time

Start Date: 7/27/2026

About Snapsheet

Snapsheet is the industry leader in virtual property damage claims. While others are just now adapting to remote models, we engineered the standard. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements.

The Role

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

We look for reviewers who are motivated within a high-volume production environment,  but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review.

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism:
  • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
  • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
  • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• Experience: 3–6 years of auto physical damage claims handling experience preferred. We highly value candidates with a background in both insurance carrier operations and collision repair environments. You must have a minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows.
• Proven Volume (Required):
  • Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
  • Carrier/IA (Field): History of successfully managing 6-10 field estimates per day.
  • Shop: Proven history of personal ownership over $100k+ in monthly individual sales.
• Technical Proficiency: Extensive working experience in CCC One is required.
• Market Experience: We have a strong preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa). Navigating the negotiation nuances of these fast-paced environments is a significant advantage.

This Role is a Great Fit IF:

• You’re an individual contributor who thrives doing the work — you’re not looking for a management entry point, but you do want a clear path to grow. Advancement here is real and based on your performance and development.
• You have a focused background in auto material/property damage — this is a specialized role and that expertise is what sets you up for success here.
• You’re energized by high-volume production and have a proven track record to match — this desk runs at 10–16 claims per day.
• You want to actively engage in the negotiation process — researching and supporting technical positions through informed decision making rather than relying on automated adjustment tools like CCC Open Shop Assignment.
• You’re comfortable and confident in technology-heavy workflows and the self-direction that remote work requires — this role runs across multiple platforms daily (our proprietary tools, CCC One, Google Suite, and more), and thriving here means being equally fluent in both.

We’re Built to Grow With You – And That Starts With How We Support You

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Time-Off: Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• Remote Community: Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities. Snapsters also benefit from a casual dress code.
• Performance-Driven Advancement: We don’t believe in waiting for an annual review. We offer a rapid advancement path with quarterly opportunities for promotion based strictly on your production and technical mastery.
• Fair Compensation & Bonuses: We believe in compensating fairly for your effort. In addition to a competitive base, we offer a structured bonus program for claims negotiators who exceed our daily production requirements.
• Mentorship: 1-on-1 management and goal-setting sessions to sharpen your technical and professional edge.

Additional Information

• Technical Evaluation: Candidates may be required to complete a CCC technical proficiency assessment.
• Licensing Requirements: Prior to your start date, you must currently hold a valid state insurance appraisal license or complete an online licensing class (paid for by Snapsheet). *Non-licensed candidates are required to successfully complete all coursework and the final exam prior to their offer letter start date.
• Location Restrictions: This role is remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, OR, IL, HI, UT, or AK.

To ensure a fair and efficient hiring process, we kindly ask candidates to apply no more than once every six months.

#LI-Remote

Snapsheet is an equal opportunity employer.

Job Title: Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

Company: Snapsheet

Job Location: Remote (See geographic restrictions below)

Job Type: Full Time

Start Date: 7/27/2026

About Snapsheet

Snapsheet is the industry leader in virtual property damage claims. While others are just now adapting to remote models, we engineered the standard. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements.

The Role

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

We look for reviewers who are motivated within a high-volume production environment,  but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review.

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism:
  • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
  • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
  • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• Experience: 3–6 years of auto physical damage claims handling experience preferred. We highly value candidates with a background in both insurance carrier operations and collision repair environments. You must have a minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows.
• Proven Volume (Required):
  • Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
  • Carrier/IA (Field): History of successfully managing 6-10 field estimates per day.
  • Shop: Proven history of personal ownership over $100k+ in monthly individual sales.
• Technical Proficiency: Extensive working experience in CCC One is required.
• Market Experience: We have a strong preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa). Navigating the negotiation nuances of these fast-paced environments is a significant advantage.

This Role is a Great Fit IF:

• You’re an individual contributor who thrives doing the work — you’re not looking for a management entry point, but you do want a clear path to grow. Advancement here is real and based on your performance and development.
• You have a focused background in auto material/property damage — this is a specialized role and that expertise is what sets you up for success here.
• You’re energized by high-volume production and have a proven track record to match — this desk runs at 10–16 claims per day.
• You want to actively engage in the negotiation process — researching and supporting technical positions through informed decision making rather than relying on automated adjustment tools like CCC Open Shop Assignment.
• You’re comfortable and confident in technology-heavy workflows and the self-direction that remote work requires — this role runs across multiple platforms daily (our proprietary tools, CCC One, Google Suite, and more), and thriving here means being equally fluent in both.

We’re Built to Grow With You – And That Starts With How We Support You

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Time-Off: Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• Remote Community: Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities. Snapsters also benefit from a casual dress code.
• Performance-Driven Advancement: We don’t believe in waiting for an annual review. We offer a rapid advancement path with quarterly opportunities for promotion based strictly on your production and technical mastery.
• Fair Compensation & Bonuses: We believe in compensating fairly for your effort. In addition to a competitive base, we offer a structured bonus program for claims negotiators who exceed our daily production requirements.
• Mentorship: 1-on-1 management and goal-setting sessions to sharpen your technical and professional edge.

Additional Information

• Technical Evaluation: Candidates may be required to complete a CCC technical proficiency assessment.
• Licensing Requirements: Prior to your start date, you must currently hold a valid state insurance appraisal license or complete an online licensing class (paid for by Snapsheet). *Non-licensed candidates are required to successfully complete all coursework and the final exam prior to their offer letter start date.
• Location Restrictions: This role is remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, OR, IL, HI, UT, or AK.

To ensure a fair and efficient hiring process, we kindly ask candidates to apply no more than once every six months.

#LI-Remote

Snapsheet is an equal opportunity employer.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

What You’ll Do

• Manage customer communication and expectations.
• Provide phone, email, and chat support to assigned accounts.
• Provide troubleshooting and debugging of customer problems.
• Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
• Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
• Escalate critical issues and roadblocks to the Technical Support Manager.
• Be a part of the on-call rotation for the assigned product team.

What You’ll Bring

• Bachelor’s degree preferred in a related technical field.
• 5 years in enterprise software customer support and/or IT related support.
• Proficient knowledge of Windows based Desktop and Server OS
• Proficient knowledge of Mac OS (preferred)
• Strong dedication to customer care.
• Strong team interaction skills.
• Excellent verbal and written communication skills, in person, by telephone, and with large teams.
• Ability to understand and analyze customer technical needs.
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.

Knowledge Of The Following

• Active Directory
• Group policy
• Networking/Layers
• Windows Server
• Anti-virus/Firewall rules/policy
• Virtualization
• Customer service
• Azure
• Secure machine to machine communication
• Security software
• SQL
• Windows Server administration
• Windows 10⁄11
• Mac OS (Catalina and higher)
• Command line
• Scripting (optional)
• Windows account administration
• Team interaction skills
• Organized
• SaaS
• Microsoft office

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

#LI-DF1

As a Partner Success Manager, you will act as both the account owner and strategic relationship lead for our Real Estate partners—playing a key role in expanding our footprint across...

Work Setup:Remote - PhilippinesType of Contract:Full-TimeSchedule:Monday to Friday, 8AM-8PM Pacific Time; Saturday, 8AM-5PM Pacific Time Job Summary:The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services.

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.

The Role

We’re looking for a Customer Service Social Media Representative to join our Customer Experience Team. You’ll be the friendly voice behind our social channels — answering comments and messages on Facebook, Instagram, TikTok, and more. You’ll help customers find the right products and solve real problems, fast.

Location: Remote (Philippines)

What You’ll Do

• Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels.
• Solve customer issues like shipping delays, product defects, missing packages, and payment problems.
• Recommend products based on what each customer actually needs.
• Escalate tricky issues to the right team and follow up until they’re resolved.
• Team up with other social media and customer service reps to get customers the help they need.
• Learn our products, promotions, and policies inside and out.
• In your application, tell us what social media community management tools you’ve used. If you haven’t used a specific tool, tell us which platforms you’ve worked on and what you did there.

What You Bring

• 2-3 years of experience in social media community management.
• 2-3 years of experience in customer service.
• A track record of solving complex customer issues.
• Experience with social media management tools (like Emplifi, Agorapulse, or Hootsuite).
• Experience with customer service software and tools.
• A high school diploma or equivalent (a college degree is a plus).
• Background in beauty or retail is a plus.
• Experience with Shopify or connected apps is a plus.
• Empathy, strong communication skills, and a knack for problem-solving.

Full-time, remote (Philippines)

The Role, Enterprise Implementation Specialist

- this role is based for applicants located in Canada

SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. We’re the highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most.

SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including GoCanvas, Bluebeam, FirmusAI, Nevaris, AllPlan, VectorWorks, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together, we’re shaping a smarter, safer, and more sustainable built world.

Position Overview:

An Enterprise Implementation Specialist is intended to keep Enterprise customers happy and paying by facilitating product implementation and driving adoption by helping customers realize value early in the customer lifecycle and achieve outcomes using our solutions.

Your Most Important Initiatives:

Customer Happiness During the Implementation Phase

• Pro-actively works with assigned Enterprise customers to ensure successful product(s) adoption by following provided processes and procedures, combined with active listening to customers’ unique needs and responding accordingly.
• Works closely with the assigned Account Manager and other team members (eg. Technical Specialist) to ensure the Enterprise customer is set up for long-term success, including preparing them for potential expansion in the future.
• Is capable of providing in-person Implementation to companies, when applicable.
• As a second priority, as capacity is available, assists in implementation of non-enterprise customers.
• Facilitates training webinars, including designing, scheduling, and/or presenting.
• Responds to and manages Zendesk support tickets and emails for assigned customers.
• Responds to and manages phone calls that come through personal line or support line.
• Teaches customers how to use SiteDocs and how to achieve long-term, ongoing success.
• Addresses and finds solutions for customer product issues.
• Collects product feedback from customers and documents in Trello.
• Tracks activities and conversations with precision and efficiency in CRM.
• Provides assistance and support to other members of the Customer Success Team, when needed.
• Provides timely and successful delivery of solutions according to customer needs.
• Communicates clearly to the Support Specialist team the set-up needs of new customers and takes ultimate responsibility for the follow-through of all requests made.

Revenue Generation and Renewal

• Identifies and recommends upsells, professional services, and tier increases when applicable.
• Ensures customers have a good experience to increase potential of renewal.

General

• Provides suggestions on potential ways to improve processes, procedures, checklists, and other documentation.
• Executes on special projects given by leadership.
• Contributes to a culture of team building and continuous improvement.
• Attends regular meetings and other meetings as requested.

What You Bring:

• Proven customer support experience (or other relevant experience).
• Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
• Experience using iPads, tablets, smartphones, and device applications is a plus.
• An aptitude for problem-solving.
• Proficiency in using (or the ability to quickly learn) software programs.
• Expert-level knowledge and understanding of SiteDocs product support.

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-term partnership. You’ll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected base salary for this position is about $75k CAD. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.

Who We AreAddepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence.

About the Role & Entreprenista:We’re looking for a dynamic and mission-aligned Membership Success Advisor to join our women-led company, Entreprenista, within the Membership Success Department.

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